Professional Standards & Candidate Support

Who Wopla is

Wopla is an AI-powered job-matching marketplace for hospitality professionals and hospitality businesses. It helps venues find trusted cover, and it helps professionals find flexible work that suits their skills, schedule and location.

How Wopla supports professionals

Wopla is built to put good professionals in control of their working lives. It gives you:

• The flexibility to work when you want and where you want.
• Visibility of shifts that suit you.
• Access to future training modules through the app, provided by Jobspronto LTD.
• The chance to build a reputation, ratings and repeat bookings.
• A route to more responsibility, stronger earnings and, over time, longer-term contractor opportunities.
• Where appropriate, the opportunity to step into senior shift roles, lead a team or build a strong professional track record.

What we expect from professionals

Venues rely on you. As a professional on Wopla, you are expected to:

• Keep your profile accurate and up to date.
• Accept only shifts you intend to complete.
• Arrive on time and ready to work.
• Meet the requirements of the role you accepted.
• Act professionally with venues, teams and guests.
• Follow venue instructions and workplace standards.
• Tell us promptly if anything goes wrong.

Punctuality and attendance

Showing up on time is the most important thing you can do. Lateness disrupts service, puts pressure on the team and costs you the trust of the venue. Reliability is a core part of building a strong Wopla reputation.

Repeated lateness or non-attendance may affect your account standing, ratings, access to shifts or other platform privileges.

Cancellations

We know life happens. Please cancel only in genuine or unavoidable circumstances, and as early as you can. Last-minute cancellations can affect your future opportunities.

Repeated cancellations may lead to reduced visibility, temporary restrictions or further review. We aim to be fair to professionals and fair to venues, and to keep service running for everyone.

Passing on or transferring shifts

A shift you accept is yours. It must not be passed to anyone else outside Wopla: no informal swaps, and no sending someone in your place. Every staffing change has to go through Wopla so that venues know exactly who is arriving and people are properly covered.

If you can no longer attend, tell Wopla through the app or our support route as soon as you know, and we will handle the change from there.

Earnings, reputation and growth

Good shifts build strong ratings and a reputation that travels with you. Professionals who perform well may see repeat bookings, stronger visibility and access to more opportunities.

Strong ratings and completed hours can support progression towards more trusted responsibilities, future contractor opportunities and team-leading roles where they are available. Wopla cannot guarantee work, hours, earnings or any particular employment outcome, but doing great work is the best way to open doors.

Training and development

Wopla plans to offer training modules through the app, provided by Jobspronto LTD. They are intended to help you improve your skills, build confidence and strengthen your future opportunities. Learning and development are part of the long-term Wopla ecosystem, and details will be shared as the modules become available.

Reporting issues and getting support

You can report issues directly through the app or by email at info@wopla.app. This covers shift problems, conduct concerns, workplace concerns, safety concerns or anything you need help with.

Ongoing support and platform development

Wopla is continuously improving its product and its support. Your feedback shapes the platform, and our goal is a better marketplace for professionals and businesses alike.

Important note

This page is for information and should be read alongside Wopla's Terms and Privacy Policy and any wider platform rules that apply. If anything here conflicts with those documents, they take priority.